Connectivity Solutions

The use of local numbers for sales, customer service or technical support is gaining popularity as a company must differentiate themselves and offer a local feel. Find out more about applications that may make sense for your organization. Read more...

Even though gasoline has come back down in price to a reasonable level, there are many compelling reasons to create or expand a remote workforce or stay-at-home contact center agents. We'll explore the do's and don'ts when considering this new trend. Read more...

What are SIP Trunks and how do they differ from hosted PBX or hosted VoIP? Which is right for me and my contact center or organization? This article will step through some of these topics in an attempt to clarify and simplify. Read more...

Many contact centers and enterprises face the tough dilemma of how to integrate different contact centers or locations with differing telephone equipment, KPI reporting, and technical expertise on premise. inContact can help. Read more...

This is the first of many installments regarding connectivity - primarily from customer to inContact platform. Introduction to this new blog and what to expect going forward. Read more...