Contact Center Industry Resources

[KeithKreuz]

Here are links to several international associations and organizations which support the contact center industry:

ASIA PACIFIC - Asia Pacific Contact Centre Association Leaders, http://www.apccal.com/

AUSTRALIA - Australian Communications Alliance, http://www.commsalliance.com.au/

AUSTRALIA - Australian Direct Marketing Association, http://www.adma.com.au/

AUSTRALIA - Australian Teleservices Association, http://www.ata.asn.au/

AUSTRALIA - Call Centre Managers Forum, http://www.callcentres.com.au/

AUSTRALIA - Customer Contact Management Association of Australia, http://www.ccma.asn.au/

AUSTRALIA, WESTERN - Customer Service Council of Western Australia, http://www.cscwa.org.au/

BELGIUM - Belgian Association of Contact Centres, http://www.contactcentres.be/

BRAZIL - Brazilian Association for Corporate and Customer Relations, http://www.abrarec.com.br/

BRAZIL - Telemarketing Institute of Brazil, http://www.institutotelemarketing.com.br/

CANADA - Canadian Call Management Association, http://www.camx.ca/

CANADA - Contact Professionals Alliance, http://www.cpacan.com/

CANADA, MANITOBA - Manitoba Customer Contact Association, http://www.mcca.mb.ca/

CANADA, OTTAWA - Ottawa Regional Contact Centre Association, http://www.callcentres.org/

CHINA - China Call Center & CRM Association, http://www.cncca.net/

CHINA - China CCMWorld Group, http://www.ccmw.net/

CHINA - China Direct Marketing Association, http://www.thechinadma.com/

COLUMBIA - Columbian Association of Call Centers, http://www.acdecc.org/

DOMINICAN REPUBLIC - Dominican Republic Call Center Association, http://www.drcca.org/

EUROPE - European Confederation of Contact Centre Organisations, http://www.eccco.org/

EUROPE - Federation of European Direct and Interactive Marketing, http://www.fedma.org/

EUROPE - Society of Consumer Affairs Professionals in Europe, http://www.socapie.eu/

FRANCE - Association Française de la Relation Client, http://www.afrc.org/

GERMANY - Call Center Forum of Germany, http://www.ccf-ev.de/

HONG KONG - Hong Kong Call Centre Association, http://www.hkcca.com/

INDIA - Business Process Industry Association of India, http://www.bpiai.org/

INDONESIA - Indonesia Contact Center Association, http://www.icca.co.id/

INTERNATIONAL - International Customer Service Association, http://www.icsatoday.org/

IRELAND - Contact Centre Management Association, http://www.ccma.ie/

ITALY - Customer Management Multimedia Competence, http://www.club-cmmc.it/

JAPAN - Japan Telemarketing Association, http://www.jtasite.or.jp/

KOREA - Korea Callcenter Information Research Center, http://www.callcenter.or.kr/

MALAYSIA - Contact Centre Association of Malaysia, http://www.ccam.com.my/

MEXICO - Mexican Institute of Teleservices, http://www.imt.com.mx/

NETHERLANDS - Contact Center Managers Association, http://www.ccma.nl/

NETHERLANDS - Vereniging Contactcenters Nederland, http://www.verenigingcontactcenters.nl/

NEW ZEALAND - Telecommunications Users Association of New Zealand, http://www.tuanz.org.nz/

PAKISTAN - Association of Call Center Operators - Pakistan, http://www.callcenter.net.pk/

PHILIPPINES - Business Processing Association of the Philippines, http://www.bpap.org/

PHILIPPINES - Contact Center Association of the Philippines, http://www.ccap.ph/

POLAND - Call Center Managers Association of Poland, http://www.ccma.pl/

POLAND - Direct Marketing Association, http://www.smb.pl/

PORTUGAL - Portuguese Association of Contact Centers, http://www.apcontactcenters.com/

SINGAPORE - Contact Centre Association of Singapore, http://www.ccas.org.sg/

SOUTH AFRICA - Business Process enabling South Africa, http://www.bpesa.org.za/

SPAIN - Spanish Association for Experts in Contact Centres, http://www.aeeccc.com/

SWEDEN - Swedish Call Centre Federation, http://www.sccf.se/

SWITZERLAND - Swiss Contact Center Association, http://www.callnet.ch/

TAIWAN - Taiwan Call Center Development Association, http://www.tccda.org.tw/

THAILAND - Call Center Industry Association Thailand, http://www.ccia.or.th/

UNITED KINGDOM - Call Centre Management Association, http://www.ccma.org.uk/

UNITED KINGDOM - Customer Contact Association, http://www.cca.org.uk/

UNITED KINGDOM - Professional Planning Forum, http://www.planningforum.co.uk/

UNITED KINGDOM - Telework Association, http://www.tca.org.uk/