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Managing remote call center agents: 14 best practi...
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KeithKreuz
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Posts: 35
Registered:
11-21-2008
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Managing remote call center agents: 14 best practices
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11-24-2008
02:01 PM
- last edited on
11-24-2008
03:13 PM
In this article
http://searchcrm.techtarget.com/news/column/0,2946
98,sid11_gci1254081,00.html
Donna Fluss of DMG Consulting outlines 14 best practices for managing remote call centers.
Message Edited by kkreuz on
11-24-2008
03:13 PM
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