Here are links to various U.S. associations and organizations which support the contact center industry:
American Marketing Association, http://www.ama.org/
American Staffing Association, http://www.americanstaffing.net/
American Teleservices Association, http://www.ataconnect.org/
Association for Services Management International, http://www.afsmi.org/
Association of Support Professionals, http://www.asponline.com/
Association of TeleServices International, http://www.atsi.org/
Call Center Café, http://www.callcentercafe.com/
Call Center Network Group, http://www.ccng.com/
Center for Communications Management Information, http://www.ccmi.com/
Consortium for Service Innovation, http://www.serviceinnovation.org/
Customer Care Institute, http://www.customercare.com/
Customer Relationship Management Association, http://www.crmassociation.org/
Direct Marketing Association, http://www.the-dma.org/
Help Desk Institute, http://www.helpdeskinst.com/
Information Technology and & Telecommunications Association, http://www.tca.org/
International Customer Service Association, http://www.icsa.com/
International Telework Association, http://www.telecommute.org/
Outsourcing Institute, http://www.outsourcing.com/
Promotion Marketing Association, Inc. (PMA), http://www.pmalink.org/
Society of Consumer Affairs Professionals, http://www.socap.org/
Society of Workforce Planning Professionals, http://www.swpp.org/
Service & Support Professionals Association, http://www.thesspa.com/
Telecommunications Industry Association, http://www.tiaonline.org/
Telework Coalition, http://www.telcoa.org/
United States Telecom Association, http://www.ustelecom.org/
