Terms of Service

(Last Update: January 14, 2009)

IMPORTANT – PLEASE READ: inContact Community Forums (“ICF”) is provided by inContact, subject to this Terms of Service agreement, together with InContact's Privacy Policy (hereinafter the "Agreement"), govern your use of ICF. The User Guidelines, as well as Terms and Conditions, in this Agreement describe the proper kinds of conduct and prohibited uses of ICF. These terms are not exhaustive and InContact reserves the right to modify them at any time, effective upon posting of the modified terms on ICF or on inContact’s website. By registering as a user or using ICF, you agree to abide by these terms as modified from time to time. Any violation of these terms may result in the suspension or termination of your right to access ICF.

Welcome to InContact Community Forums (ICF), where inContact users and developers can discuss various topics, resolve issues, ask questions, find tips, seek advice, and more.

ICF is moderated by inContact staff, however please note that it is not an official technical support channel. You can get technical support by calling 800-826-8028, or by sending an email to inContactTechSupport@inContact.com.

We want ICF to be informative and cordial. As a result, we have established the following user guidelines for these forums:

REGISTRATION

Anyone can browse ICF, but you are required to register in order to post messages and adjust your user settings. Registration requires you to enter personal information, which will be handled in accordance with the inContact Privacy Policy.

In consideration of your use of ICF, you agree that all information provided in your profile is accurate, true, current and complete. inContact may terminate your account if any of the information provided is found to be inaccurate, false, out of date, or incomplete.

We may refuse to grant you, and you may not use, a login ID (or email address) that is already being used by someone else, impersonates another person, belongs to another person (without his or her prior consent), violates the intellectual property or other rights of any person, is vulgar or otherwise offensive, or that inContact rejects for any other reason at our sole discretion.

All inContact employees are encouraged to participate in forum discussions, and are required to live by the same community guidelines as all other ICF members.

HOW TO UN-REGISTER

To request that your account be cancelled, email your cancellation request with your login ID to ProductManagement@inContact.com. Upon receipt of your request, InContact will disable your account and you will no longer be able to login. Cancellation of your account will not remove postings you have made in the past.

MODERATION

ICF is monitored and moderated by inContact technical staff members who can greatly inform the conversation.

The goal of ICF moderation is to keep the forums informative and cordial. It is not our intent to limit discussion, suppress points of view, or promote any specific agenda. inContact shall have the right, but not the responsibility, to edit, move, lock, or delete any post which is inaccurate or that we deem to be inappropriate or disruptive to the community, or ban any member at our sole discretion.

Also, ICF Moderators will likely read through all threads and posts, however we rely on ICF members like you to alert us to questionable (though not necessarily abusive) posting behavior.

COMMUNITY LEADERS

inContact may identify certain ICF members as Leaders who set a positive example and have provided helpful and constructive advice. However, this designation does not imply any endorsement of this member or this member’s postings. The opinions and advice provided by Leaders and all other members are their own, and any content posted is the sole responsibility of the Leader or member who posted it.

BE CORDIAL

Everyone wants to have a positive experience while on ICF, and these forums are designed to build a thriving community. We encourage discussions, debates and even arguments, but please share your thoughts in a cordial and constructive manner.

Therefore, do not post anything unlawful, libelous, defamatory, insulting, rude, inflammatory, sarcastic, indecent, lewd, harassing, threatening, abusive, harmful, invasive of privacy or publicity rights, or otherwise objectionable or injurious to third parties.

Do not spam, advertise, solicit, or campaign.

STAY ON TOPIC AND BE INFORMATIVE

Please read the content of the posting carefully before responding, and stick to the original topic of the thread. If you have a suggestion or comment that is on a different topic, please start a new thread within the appropriate forum.

Please feel free to respond to any post where you think you can add value, but keep in mind that incorrect, misleading or incomplete responses do not help other users.

When making a post, please post it ONCE in the most appropriate forum category that fits the topic of your post. If the topic is relevant to more than one forum, pick the best fit or most specific forum and post it only ONCE.

Sometimes threads are posted to the wrong forum, so periodically it is necessary for us to move threads to the proper location. There is no time limit on moving threads to the most appropriate forum.

BE CAREFUL

Most people are happy to help out on ICF, but remember that their advice is theirs only and that you are responsible for deciding whether or not to follow it. If the advice given by a user sounds wrong to you, do not follow it. You must evaluate, and bear the risk associated with, the accuracy, completeness, or usefulness of any content.

Please do not include personal information in your posts, including but not limited to name, physical address, age, phone number, credit card information, and email address (spam bots pick these up). If any user asks you for personal information, do not provide it.

HAVE FUN

As much as we want ICF to be both informative and cordial, we also hope that it will be fun for you to offer solutions and gain new insights.

We appreciate all our ICF members.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Members like you provide much of the content within InContact Community Forums (ICF). Such third-party content is the sole responsibility of the person originating that content. inContact does not control or endorse such content and is not responsible for this third-party content.

You agree to indemnify and hold InContact, and its subsidiaries, affiliates, officers, agents, and employees harmless from any claim, including reasonable attorneys' fees, made by any party due to or arising out of content you submit, post, transmit or make available through ICF, your use of ICF, your violation of the Terms and Conditions or User Guidelines, or your violation of any rights of another.

InContact does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement of intellectual property rights, or quality of any content that appears in ICF, regardless of who originates that content. You expressly understand and agree that you bear all risks associated with using or relying on that content. InContact will not be liable or responsible in any way for any content posted on or linked from ICF, including, but not limited to, any errors or omissions in content, or for any losses or damage of any kind incurred as a result of the use of or reliance on any content.

Use of ICF is limited to participants aged 18 and over, and by using ICF you are representing that you are at least 18 years of age.

Entering ICF will constitute acceptance of this ICF Terms of Service Agreement. IF YOU DO NOT AGREE TO ABIDE BY THESE TERMS, PLEASE DO NOT ENTER ICF.

JURISDICTION

This Agreement shall be governed in accordance with the laws of the state of Utah and its validity, construction and effect shall be governed by and enforced pursuant to the substantive laws of the state of Utah. The parties agree that all legal proceedings in connection with the enforcement, construction, interpretation, breach or violation of this Agreement shall be submitted to the state or federal courts in Salt Lake City, Utah and that jurisdiction and venue are proper in such courts. If any provision of this Agreement is deemed void, unlawful, or otherwise unenforceable for any reason, that provision will be severed from this Agreement and the remaining provisions of this Agreement will remain in force. This Agreement constitutes the entire Agreement between you and inContact concerning your use of ICF.