inContact Developer Discussion

[dknight]

I am having an issue with the "SENDFAX: function.

The 2 branches "Default" and "Error" do not seem to follow the descriptions of the pathing.   When the function runs and dials a number that is a modem it returns down the "Default" leg.  Also, event if the number is a line without a modem it is running down the "Default" leg.  The "Error" leg is wired up.  Why is this an issue on the function?. 

[IsaacLassig]

The following is what we have found in our testing for the scenario where the number is a line without a modem:

SendFax action places a call to the line, the line is answered and the fax tones can be heard, if the line is hung up prior to the Timeout assigned in the SendFax action, this triggers the Default branch.

SendFax action places a call to the line and the line is never answered, the system will continue to ring the line until the Timeout set in the SendFax action expires (default is 900 seconds), this triggers the Error branch.

SendFax action places a call to the line and the line is answered but never hung up, the system attempts to send the fax until the timeout expires, if the timeout expires, this triggers the Error branch.

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